hp technical support?

serious i now doubt that the HP engineer came today is technically stronger then me.

let me explain why.

I reported a case where a laptop wireless connection keep on rescanning and disconnect de current 1. Then come this guy from HP.

He first said the OS is corrupted. Ask me reformat. Then he said he will change the netword card for me anyway. He did. and guess wad ? after he changed it... the wireless function jitao gone. cant even on it. making it worse. ... i tried to update de driver and reinstall driver from original cd....still cant work... den he came back to check....

at first he said why i use the driver from the original cd.. i should use the driver from HP site... fine.. den tried to download.. and guess what ? the link its not working.. pengzzz...again he started to claim my OS library file corrupted and ask me reformat that laptop.

Feeling not satisfied and convinced by his words, i asked him to change back to de previous network card. After the reboot.. the wireless fuction is back to working fine.... been silenced .. he den try to prove his point again ... this time telling me i must compare the chipset version yet i never ... although same model...

been fed up enuf i told him, you can leave thx .. if i still kenot fix it myself i will sure call HP again.. he left.

after trying to figure out awhile how to solve the problem.. i found a possible solution. I changed a setting from "always allow scannig of networks" to "not when connected". I m more than 50% sure this thing will solve the principal problem.

if it realli did. dey i can loudly say ... HP support can sux my toe.
Problem occur = format.. dey tink its so hassle free to format a laptop with tons of applications and data ?

no doubt the word "format" cure most computer problems... but you just cant abuse it ya ?